VapeStation B2B - Frequently Asked Questions (FAQ)

Below you’ll find answers to the most common questions about VapeStation B2B — including account setup, ordering, delivery, payments, returns, and compliance.
These FAQs are designed to help our trade customers make the most of our wholesale services.

  1. Accounts & Registration
    Who can register for a VapeStation B2B account?

    Only verified trade customers and registered businesses can open a B2B account.
    To register, please complete our online application form and provide valid business information, such as your company name, VAT number, and business address.

    How do I create a wholesale account?

    Visit https://b2b.vapestation.co.uk/ and click ‘Register’. Once you submit your business details, our team will review your application and verify your account within 1–2 business days.

    Do I need to be VAT registered to apply?

    We strongly encourage all trade customers to be VAT registered, though we will review applications on a case-by-case basis.

    How do I reset my password or update my account details?

    To reset your password, click “Forgot Password” on the login page. To update company details, log into your account and edit your profile or contact our team at info@vapestation.com.

  2. Ordering & Products
    Is there a minimum order requirement?

    Yes. Minimum order quantities or values may apply depending on the product category. These requirements are displayed on each product page or during checkout.

    Can I place orders over the phone or by email?

    While we recommend ordering online for the fastest processing, our trade support team can assist with phone or email orders if required.

    Are all products genuine?

    Yes — VapeStation only sources products directly from trusted manufacturers and authorised distributors. All items are 100% genuine and fully compliant with UK TPD regulations.

    What if a product is out of stock?

    You can register interest in out-of-stock items, and we’ll notify you as soon as they’re available again. For bulk or pre-order enquiries, please contact us directly.

  3. Shipping & Delivery
    Which couriers do you use for delivery?

    We work with trusted courier partners including DPD and Royal Mail to ensure fast and secure delivery across the UK.

    How long does delivery take?

    Orders are typically processed within 1–2 business days. Standard delivery times are 1–3 working days depending on your location and courier service selected.

    Do you offer international shipping?

    At this time, VapeStation B2B primarily serves UK-based trade customers. For international wholesale enquiries, please contact us directly to discuss options.

  4. Payments & Invoicing
    What payment methods do you accept?

    We accept major credit/debit cards, bank transfers, and other approved payment methods displayed at checkout. Payment terms may vary based on account status or prior arrangements.

    Can I get an invoice for my order?

    Yes, a VAT invoice is automatically generated once your order is confirmed and dispatched. You can also download invoices from your account dashboard.

    Can I apply for a trade credit account?

    Trade credit accounts may be available for approved customers with a history of regular purchases. Please contact us at info@vapestation.com to discuss eligibility.

  5. Returns & Refunds
    Can I return or exchange items?

    Returns are only accepted for defective or incorrect items. Due to hygiene and regulatory reasons, we cannot accept returns on opened or used vape products.

    What should I do if I receive damaged goods?

    Please notify us within 7 days of delivery with your order number and photos of the damaged items. We’ll arrange a replacement or credit depending on the situation.

  6. Compliance & Product Regulations
    Are your products TPD compliant?

    Yes, all vape liquids and devices sold through VapeStation comply with the UK Tobacco and Related Products Regulations (TRPR/TPD).
    This includes proper packaging, nicotine limits, and notification with MHRA.

    What is the legal age for purchasing vape products?

    You must be over 18 years old to purchase or resell vape products in the UK. As a B2B wholesaler, it is your responsibility to ensure that your retail customers comply with this law.

    Do you supply nicotine-free products?

    Yes, we stock a wide range of nicotine-free e-liquids, shortfills, and disposable vapes suitable for businesses serving customers who prefer 0mg options.

  7. Contact & Support
    How can I contact VapeStation B2B?

    You can reach our support team by email at info@vapestation.com or through our website’s contact form.
    We aim to respond to all trade enquiries within one business day.

    What are your business hours?

    Our customer support and dispatch teams operate Monday to Friday, 9:00 AM – 5:30 PM (excluding public holidays).